Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.If you still can’t find your parcel contact our Customer Service team quoting your order number.
Can I place an order by telephone?
- Yes, call us on +40743752786 and we can take your order over the phone.Our opening hours are 8.00am - 8.00pm Monday to Friday, 09.00am to 5.00pm on Saturday and 10.00am - 6.00pm Sundays and Bank Holidays. Calls may be recorded for training purposes.
Can I cancel my order?
- You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it.We do offer free return by post and in store, so if you no longer want your order you can return it to us.
Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
Can I track my order?
- All our delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for all orders please allow up to 12 hours for your order information to be visible. Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.Tracking may not be available on some International orders. Please allow the full delivery time before contacting
What payment methods can I use?
- You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.Visa, Visa Electron, Mastercard, Maestro, American Express and PayPal.We take security very seriously so rest assured when you enter any of your details they'll be safe with us.